Service Terms & Conditions

1. Service Availability:

   • Online: Monday to Friday
   • Offline: Saturday and Sunday

2. Service Delivery Time:

   • 24-72 Hours

3. Code Levels Provided:

   • All code levels are provided, including Network Code (NCK) and Defreeze Code (MCK).

4. Unsupported Carriers:

   • Sprint, Verizon, and IMEIs starting with 99000#### are not supported.

5. Important Usage Note:

   • Do not use this service for devices requiring App/Remote unlocking or those without an option to enter an unlock code. If uncertain, please contact us before submitting your request.

6. Cancellation Policy:

   • No cancellations are allowed for up to 7 business days in case of delays.

7. Refund Policy:

   • No refunds for devices that are already unlocked or for duplicate orders.
   • Strictly no refunds for wrong model submissions. The supplier for Samsung devices does not offer any refunds (full or partial) for incorrect models.
   • Strictly no refunds for non-working codes. Samsung suppliers do not provide any refund (full or partial) for wrong codes, even with video proof.
   • Strictly no refunds for wrong submissions, including incorrect Samsung IMEIs or non-Samsung IMEIs. Submitting a wrong IMEI will result in receiving a junk code, and you will be charged the full price.

Please ensure all information is accurate before submitting your order to avoid any issues.